UNDP Shop E-commerce Operations Lead – IPSA 9 – Offiicebased – New York, USA

Full Time
Posted 2 years ago

Instructions to Applicants: Click on the Apply now button. Input your information in the appropriate Sections: personal information, language proficiency, education, resume and motivation. Upon completion of the first page, please hit “submit application” tab at the end of the page. Please ensure that CV or P11 and the Cover letter are combined in one file.

The following documents shall be required from the applicants:

Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.

A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.

Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns or other materials.

Office/Unit/Project Description 

The Bureau of External Relations and Advocacy (BERA) is responsible for positioning UNDP as the world’s leading global development network, promoting its global authority and thought leadership on sustainable development and the interconnected issues of poverty, inequality, and climate change. BERA leads and supports UNDP in building and nurturing strategic relationships and alliances essential to achieving its mission.

Within BERA, the Advocacy, Marketing and Communications Group (AMCG) leads and manages external communications through strategy, media, digital communications, marketing, branding and global storytelling. The Brand and Marketing Team (B&M) in the Communications Group manages UNDP’s brand and creates marketing products and resources to promote UNDP and the Sustainable Development Goals (SDGs), ensuring that messages resonate and gather support from audiences that span from government decision-makers to the general public. It manages the Marketing Services Hub which operates as UNDP’s in-house agency, managing a roster of external experts to produce marketing communications projects for teams and leverage the expertise of the Brand and Marketing team to provide high-quality communication services aligned with the UNDP brand, tone and visual guidelines.

The team also manages the online UNDP Shop https://shop.undp.org/, a fast-growing initiative that empowers people around the world to promote the SDGs. The UNDP Shop was launched in April 2017 as a pilot with the aim of creating a line of useful products with good design that can help UNDP improve its image and create awareness for the 2030 Agenda and the important work UNDP is doing to help countries reach the Sustainable Development Goals (SDGs). It is a way for the wider public to connect and support UNDP’s work, as well as an excellent marketing opportunity. The UNDP Shop is hosted on Shopify and ships (mostly from the US) to all United Nations Member states. More information on how the Shop operates can be found in our FAQs section https://shop.undp.org/pages/faqs   

A new omnichannel strategy has been defined and launched since February 2022, to revitalize the UNDP Shop si

te in terms of marketing and outreach. The UNDP Shop E-commerce Operations Lead will be hired to lead on operations, logistics, procurement for the UNDP Shop, managing day-to-day supply chain tasks, curating relationships with vendors and corporate (B2B) clients, identifying opportunities and pain points and providing state-of-the-art operations solutions, to improve performance, increase efficiency in product and stock management, drive sales and bulk orders.

Institutional Arrangement  

Reporting to the Brand & Marketing Specialist of the B&M Team, the selected candidate will act as the UNDP Shop E-commerce Operations Lead , managing, improving and optimizing UNDP Shop’s supply chain including procurement, logistics & shipping, corporate (B2B) customer management.

The UNDP Shop E-commerce Operations Lead will oversee day-to-day operations and be involved in the marketing aspects related to UNDP’s e-commerce platform by proposing initiatives to drive efficiency and increase sales. This will include but not be limited to benchmarking direct competitors, identifying and proposing new and innovative products, exploring options to improve stock management, national/international shipping, Customer Relations Management (CRM). The UNDP Shop E-commerce Operations Lead will also oversee daily order fulfillment operations and be a champion in quality standards for order and return management, improving speed and accuracy and ensuring timely issue resolution.

The UNDP Shop E-commerce Operations Lead will report to the Brand & Marketing Specialist of the B&M Team.  The selected candidate will be required to liaise with external clients and vendors as well as with internal teams as needed. They will also work in close collaboration with the UNDP Shop Assistant, providing support and guidance as needed.

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