A review of the working culture at Mid and West Wales Fire and Rescue Service has found evidence of bullying, harassment and discrimination, as well as favouritism and nepotism among leaders.
The independent reviews were commissioned after similar issues were exposed at South Wales fire service last year.
The new review says the majority of staff at the Mid and West Wales service describe it as an “operational boys club” where “a lack of accountability was prevalent throughout”.
A separate review of North Wales Fire service was also due to be published on Friday.
A staff survey found nearly half had personal experience of bullying and harassment, with one in five experiencing discrimination.
The report found “disciplinary procedures were perceived as unprofessional, not impartial, not confidential, unfair and ineffective”.
Roger Thomas, chief fire officer for Mid and West Wales fire service, apologised “unreservedly” to those subjected to bullying, harassment or any form of discrimination.
“This is wholly unacceptable and does not align with the values and behaviours that we espouse or endorse as a service,” he said.
He added that he accepts the report recommendations aimed at improving the culture within the service.
“This review now provides us with clear recommendations to guide future improvements in our culture and diversity,” he added.
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